Advanced Service Management

Friedrich-Alexander-Universität Erlangen-Nürnberg
LEVEL
Master
TYPE
Course
MODES
-
LANGUAGE
-
ECTS
50
PERIOD
25/04/2022 to 19/07/2022

Course Description

The course gives an introduction to services management and services science. Digital products and value-added services are discussed as well as service technologies (e.g., self-service systems, multimedia and security systems). Characteristics of the dimensions service concept, client interface and service delivery are presented and applied to different use cases in the areas of tourism, industrial services, retail, e-commerce, and healthcare.

Educational-info

ECTS

50

Validation mode

Written Examination

Organizer

Partner

Friedrich-Alexander-Universität Erlangen-Nürnberg

Faculty

Faculty of Business, Economics, and Law

Department

Information systems

Contact or registration links